Promotions and Customer Care Policy

Choosing a school abroad involves more than submitting an application. Families also need to plan application fees, standardized tests, interviews, travel, insurance, SIM cards, visa readiness and…

Overview

A clearer, more practical support policy for VNIS Education customers

Choosing a school abroad involves more than submitting an application. Families also need to plan application fees, standardized tests, interviews, travel, insurance, SIM cards, visa readiness and academic preparation.

VNIS Education’s promotions and customer care policy is designed to reduce selected cost pressures and connect students with practical support services. The exact benefit depends on the selected school, signed service contract, purchased services and applicable partner terms at the time of registration.

Important: promotions may be subject to eligibility, availability, partner terms and campaign periods. Customers should confirm the applicable offer directly with VNIS Education before signing or paying any service fee. Policy highlights

Three main benefit groups

1. Partner-school application support Free consultation fees may apply when customers apply to VNIS partner schools under eligible conditions. 2. Benefits based on paid contract fees Selected discounts may apply to test fees, flight tickets, SIM cards and insurance depending on the contract and service scope. 3. Clever Academy test preparation benefits VNIS customers may receive selected benefits for public or on-demand test preparation courses through Clever Academy. Ongoing promotions

Current promotions

The following benefits summarize VNIS Education’s current promotional structure for eligible customers.

Ongoing promotion Free consultation fees

Free consultation fees for applications to VNIS partner schools

Customers who can identify selected schools for application, or who choose schools within VNIS Education’s partner list during the consultation process, may be eligible for free consultation fees for partner-school applications.

  • Free consultation fees for eligible partner schools
  • Deposit of 5,000,000 VND may be required
  • Deposit may be returned upon contract completion
  • Customers pay applicable third-party fees separately

Third-party fees: application fees, interview fees, biometrics fees, courier fees or other external charges are not included unless stated otherwise in writing. Based on paid contract fees Travel, test and insurance benefits

Free or discounted test fees, flight tickets, SIM card and insurance

Based on the amount of paid contract fees and the selected services, VNIS Education may provide selected practical benefits to help families prepare for school applications, visa stages and pre-departure arrangements.

  • 50%–100% discount on selected test fees required for school applications
  • Up to 20% discount on flight tickets compared with airline price
  • Free international SIM card for use during time abroad
  • Up to 20% discount on selected insurance policy fees

Eligibility: actual benefits depend on the signed contract, purchased service package, supplier availability and applicable partner terms. Based on selected courses Up to 30% test prep benefits

Up to 30% discount for selected test preparation courses

This customer benefit is offered through VNIS Education’s partnership with Clever Academy, a standardized test preparation provider in Vietnam. Depending on selected courses, VNIS Education customers may receive special course-related incentives.

  • 5% discount on selected public courses
  • 10% discount on selected on-demand courses
  • Free exclusive test preparation materials from Clever Academy
  • Offer generally applies once per eligible customer/course selection

Course scope: discount rate and material availability may vary by course type, enrollment timing and Clever Academy’s active promotion rules. Policy table

Promotion and customer care policy summary

Use this table as a quick reference before discussing your eligible benefits with VNIS Education.

Policy area Promotion category Customer benefit What may be included Important notes What to confirm

Free Partner-school consultation Free consultation fees may apply when the customer applies to eligible VNIS partner schools. A deposit of 5,000,000 VND may apply and may be returned upon contract completion.
Customer care Third-party fees VNIS Education may advise customers on required third-party fees during the application process. Customers are generally responsible for application fees, biometrics/interview fees and other external charges.
Discount Test fees 50%–100% discount may apply to selected test fees required for school applications. Eligibility depends on the paid contract fee, selected service and applicable test requirement.
Discount Flight tickets Up to 20% discount may apply on selected flight tickets compared with airline price. Final fare depends on airline inventory, route, date, booking class and partner availability.
Free International SIM card Eligible customers may receive a free international SIM card for use during their time abroad. Usage terms, destination coverage and activation rules should be checked before departure.
Discount Insurance Up to 20% discount may apply to selected insurance policy fees compared with insurance company price. Policy coverage, exclusions, destination and student visa requirements should be reviewed carefully.
Discount Clever Academy courses Selected VNIS customers may receive course discounts and test preparation materials through Clever Academy. Public course, on-demand course and material benefits may follow separate course enrollment rules.

Note: The above table is a customer-friendly summary. The final applicable benefits should be confirmed in writing with VNIS Education at the time of consultation or contract signing. How to start

How to confirm your eligible promotion

VNIS Education will review your study destination, target schools, service package and timeline before confirming which benefits may apply.

1. Share your study plan

Tell VNIS Education your intended destination, education level, preferred schools, intake timeline and current application status.

2. Review eligible schools and services

VNIS Education will clarify whether your selected schools are partner schools and which services are included in your proposed package.

3. Confirm third-party fees

Families should understand which costs are paid to schools, testing providers, airlines, insurance partners or government agencies.

4. Sign the appropriate service contract

Promotions linked to paid contract fees should be confirmed at the contract stage to avoid misunderstanding later.

5. Track benefits during the process

Keep a record of applicable discounts, deposits, free items and partner benefits as the application and pre-departure process moves forward.

6. Prepare for departure

Use eligible travel, SIM card, insurance and course benefits to support the transition from application stage to arrival abroad.

VNIS Education services

Customer benefits work best when tied to a clear study plan

VNIS Education supports families from school selection and application preparation to visa readiness, pre-departure planning and student transition. Promotions are most useful when they support the right academic pathway.

Explore VNIS Services Learn more about how VNIS Education supports students, families and institutional partners. View Our Services Start working with VNIS Education

Want to know which promotion applies to your case?

Contact VNIS Education with your intended destination, school list and application timeline. Our team will review your case and confirm the applicable customer care benefits.

Register Your Interest View Consultation Process

Frequently Asked Questions

Who is eligible for free consultation fees?

Customers may be eligible when they apply to selected VNIS partner schools or choose schools from VNIS Education’s partner list during consultation.

Is the 5,000,000 VND deposit refundable?

The deposit may be returned upon contract completion, subject to the terms agreed in the service contract.

Are application fees included in free consultation?

No. Customers are generally responsible for third-party fees such as school application fees, interview or biometrics fees and other external charges.

Can VNIS Education help with flight tickets and insurance?

Depending on the paid contract fee and selected service package, eligible customers may receive selected discounts on flight tickets and insurance policy fees.

What Clever Academy benefits are available?

Eligible VNIS Education customers may receive selected discounts on public or on-demand test preparation courses and exclusive test preparation materials.

How can I confirm my promotion?

Contact VNIS Education with your target destination, school list, intake and service needs so the team can confirm applicable benefits in writing.

Need guidance? Talk to VNIS

Leave your details and our team will tailor a plan — completely free.

Get free consultation
Promotions and Customer Care Policy