Service fees
This page publishes the fee schedule for student services, the refund policy, how VNIS contracts with clients and how to raise a complaint. Every figure here is a real figure, not a promise to quote later.
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These are the fees VNIS charges students. US dollar figures are converted at the site's reference rate and are indicative only; payment is made in Vietnamese dong.
Guidance consultation
Free - start here
- Profile & goals assessment
- Country, school & major suggestions
- Realistic scholarship & cost guidance
- Objective advice, no hidden fees
Standard Apply
We handle your applications
- Apply to up to 3 schools
- Application preparation & review
- Scholarship advising & applications
- Visa document & interview coaching
- Track progress in your portal
Full Apply
End-to-end to enrolment
- Apply to unlimited schools
- In-depth application & essay coaching
- Maximum scholarship strategy
- Full visa support + interview practice
- Departure prep: flights, housing, finances
- Post-enrolment support
These are VNIS service fees and are EXCLUSIVE of value-added tax; VAT is added at the rate in force when the invoice is issued and shown on the e-invoice. They also do NOT include amounts charged by third parties (see below). As this is a service with nothing shipped, no delivery charge arises. Work falling outside a package is quoted separately in writing before it begins.
Amounts charged by third parties
The items below are set by institutions, testing bodies, consular authorities or service providers. VNIS neither collects them nor sets their level, but will tell you about them so you can plan.
- Institution application fees
- IELTS / TOEFL / SAT / GMAT test fees
- Translation and notarisation fees
- Visa medical examination fees
- Visa fees as set by each country
- International document courier charges
- Holding deposits and tuition charged by the institution
A written contract
Before any paid service begins, VNIS and the client sign a written service contract setting out the scope of work, the fee, the payment schedule and each party's responsibilities.
You receive the contract before you pay. No fee arises unless it is stated in the contract or you have agreed to it in writing.
The first guidance consultation is free and carries no obligation.
Refund policy
The refund proportion depends on the stage of work VNIS has completed when your request arrives. The table below applies to VNIS service fees.
Amounts collected by third parties (institution application fees, test fees, visa fees, holding deposits) follow the refund policy of the body that collected them - VNIS does not hold and cannot refund those amounts.
| Stage at which you request a refund | Refunded |
|---|---|
| Contract signed, VNIS has not begun work on your application | 70% |
| Application preparation started, nothing submitted to any institution | 50% |
| Application submitted to an institution | 50% |
| An offer of admission has been received | 0% |
| A visa application has been filed | 0% |
Percentages apply to the VNIS service fee you have paid, not to amounts collected by third parties.
Submit a request
Send a written refund request by email or at our office, quoting your contract reference.
Assessment
VNIS assesses the stage of work completed against the table above and your contract terms.
A written answer within 15 working days
VNIS responds in writing within 15 working days of receiving a complete request, stating the outcome and the basis for it.
Payment within 15 working days
Where a request is approved, VNIS transfers the refund within 15 working days of the approval date.
Fees are not tied to scholarships
VNIS does not charge students any fee calculated on the value of a scholarship received, and does not make payment conditional on whether a scholarship is awarded. Fees are based on the agreed scope of work, not on funding obtained from institutions.
Circumstances in which a fee may be revised
A change of country or programme
If the scope of work changes, the fee is re-quoted in writing before work continues.
Expedited handling
An application that must be completed in a shorter timeframe than usual.
Work outside the contract
Tasks that fall outside the package you signed for.
A third party changes its charges
An institution, testing body or consular authority revises its own fees.
In every case, a revised fee applies only after you have been informed and have agreed.
Complaints and feedback
If you believe a fee, a service scope or the handling of your application does not match what was agreed, raise a complaint through one of the channels below. Every complaint is recorded and answered in writing.
VNIS also runs annual satisfaction surveys with students, parents and partner institutions, keeping those records on file for at least three years for independent review.
What clients ask about cost
Is the first consultation charged?
No. The first guidance consultation is free and carries no obligation - it covers a profile assessment, country and institution suggestions, and realistic scholarship and cost guidance.
Do the fees include tuition and visa charges?
No. The schedule on this page covers VNIS service fees only. Tuition, institution application fees, test fees, visa fees and holding deposits are charged by third parties; VNIS neither holds them nor sets their level.
Does VNIS take a percentage of any scholarship?
No. VNIS charges no fee calculated on the value of a scholarship and makes no payment conditional on whether one is awarded. Fees follow the agreed scope of work, not the funding you obtain.
How do I request a refund?
Send a written request by email or at our office, quoting your contract reference. VNIS assesses the work completed against the terms of the contract you signed and answers in writing.
Can the price rise partway through?
A fee changes only when the scope of work changes - a different country or programme, expedited handling, work outside the contract, or a third party revising its own charges. Any revised fee applies only after you have been informed and have agreed.
Where do I complain if I am unhappy?
Raise it by email or hotline via the Complaints section on this page. Every complaint is recorded and answered in writing. You can also give feedback through the annual VNIS satisfaction survey.