This page sets out the services VNIS Education provides through vnis.edu.vn, the conditions and limits that apply, how the services are actually delivered, and how they may be terminated.
Last updated 26 August 2026
Study-abroad advice: choosing a level and field of study, selecting institutions and building a study pathway.
Support with admission and scholarship applications to foreign educational institutions.
Guidance on student visa files and pre-departure preparation.
Services for organisations: recruitment representation in Vietnam, education events and conferences, education marketing.
The website does NOT sell physical goods. Everything transacted here is a service.
Clients provide truthful information about their academic record, finances and identity. Inaccurate information can cause an institution or consulate to refuse the application, and VNIS is not responsible for that outcome.
For anyone under 18, the contract and the information are provided by a parent or guardian.
The scope of work, the fee and the timeline for each service are set out in a WRITTEN CONSULTANCY CONTRACT signed before work begins. The website is introductory information and does not replace that contract.
Clients receive the contract before paying. No fee arises unless it is stated in the contract or agreed in writing by the client.
VNIS does NOT and cannot guarantee admission, scholarship or visa outcomes. Those decisions rest with the foreign institution and the consular authority.
VNIS does not make false declarations on a client's behalf, does not create or alter documents, and does not accept files that show signs of fraud.
Tuition, fees, entry requirements and immigration policy are set by third parties and change yearly. VNIS provides the position at the time of advising and directs clients to the official source.
Fees collected by third parties — institutional application fees, test fees, visa fees, seat deposits — are not VNIS service fees and follow the policy of the body collecting them.
VNIS does not provide immigration, investment-migration or labour-brokerage services through this website.
Services are delivered in person at VNIS offices, by telephone, by video conference and by email, as agreed in the contract.
Once the contract takes effect, VNIS assigns a named adviser who works directly with the client throughout.
Files are received, checked and submitted to institutions against the milestones agreed in the contract. Clients follow progress through their adviser or an account on the VNIS portal.
This is a service delivered in stages, not goods to be shipped — no delivery or goods-return policy applies.
Clients may terminate at any time by written notice sent by email or delivered to an office, quoting the contract reference.
VNIS may terminate where a client supplies false information, asks for something unlawful, or fails to meet the payment obligations in the contract.
The refund rate depends on the stage of work completed when the request is received, per the table published on the Service fees and refunds page. Approved refunds are transferred within 15 working days of approval.
Amounts collected by third parties fall outside the VNIS refund scope.
Hotline: +84 98 986 9268, Monday to Friday during business hours.
Email: partners@vnis.edu.vn — for advice requests, feedback and complaints alike.
Contact and profile forms on the website, answered during business hours.
A portal for students and partners to follow their files.
An annual satisfaction survey — a feedback channel independent of the adviser handling the file.
Feedback and complaints may be sent to partners@vnis.edu.vn, by telephone, or in person at an office.
VNIS records, investigates and responds in writing. The procedure and timelines are published in the Complaints section of the Service fees and refunds page.
Where the parties cannot agree, disputes are resolved under Vietnamese law before the competent authority where VNIS has its registered office.
The website is published in Vietnamese and English. Where the two versions differ in interpretation, the Vietnamese version prevails.
These terms are governed by the law of Vietnam.
See also: Service fees & refunds · Personal Data Protection Policy · Payment methods · Business information
